Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

Return Policy for Jewelry, Clothing and Candles 

We want you to be completely satisfied with your purchase, and we understand that sometimes items need to be returned or exchanged. Please review our return policy below for jewelry: 

Timeframe: You have 15 days from the date of delivery to return or exchange your item.

Condition: The item must be in its original condition and packaging, and must not have been worn, altered, or damaged in any way

 

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)
• Products that have been used, removed from its original packaging or altered.

Please note that we reserve the right to refuse any return or exchange that does not meet our policy requirements.

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivery date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

Any shipping fees, taxes, or customs fees are non-refundable. Refunds will not be issued for items that have been damaged or altered in any way.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.